Profile
Operations manager with 9 years in warehouse and distribution leadership. Builds lean processes, develops high-performing teams and turns daily data into faster, safer fulfillment.
Core Skills
Lean Six SigmaInventory ControlKPI ReportingVendor ManagementWMS / ERPTeam LeadershipBudgetingOSHA Compliance
Experience
Operations Manager2020 – Present
Northline Logistics · Charlotte, NC
- Led a 64-person team across two shifts, lifting on-time shipments from 91% to 98.6%.
- Redesigned pick paths and slotting, cutting average order cycle time by 22%.
- Managed a $4.2M annual operating budget, finishing 6% under plan two years running.
Shift Supervisor2016 – 2020
Harbor & Vale Distribution · Concord, NC
- Trained 30+ new hires and built the site's first standard work playbook.
- Reduced inventory variance by 37% with weekly cycle counts and root-cause reviews.
Inventory Coordinator2014 – 2016
Harbor & Vale Distribution · Concord, NC
- Reconciled daily receiving for 1,200+ SKUs and cleared a 3-month backlog of open POs.
Education
B.S. Business Administration
UNC Charlotte
Certifications
Lean Six Sigma Green Belt
OSHA 30 · Forklift Trainer